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Legal Centre

AML/KYC Policy

The identity, ownership, source-of-funds and risk-screening checks used to protect sellers, buyers and auction integrity.

Last updated: June 2026Buyers, sellers, companies, representatives and beneficial owners.
Public compliance notice

Compliance-led transparency

This notice explains Letterbox responsibilities without adding unnecessary complexity to public marketing pages.

← Legal centreDocument sections
Identity ChecksSource of FundsCompany and Trust ChecksOngoing MonitoringRefusal Rights
01

Identity Checks

Buyers, sellers and relevant representatives may be required to provide identity, address, company ownership and authority evidence. Screening can include sanctions, PEP and adverse-media checks.

02

Source of Funds

Where risk indicators require it, users may need to provide bank statements, sale evidence, probate documents, gift letters, loan agreements or other source-of-funds information.

03

Company and Trust Checks

Companies, trusts and other entities may need to provide registration details, beneficial ownership evidence, director authority and supporting documents.

04

Ongoing Monitoring

Checks may be refreshed where risk changes, documents expire, transaction details alter or unusual activity is identified.

05

Refusal Rights

Letterbox may delay, refuse or cancel access, bidding, listing or completion support where AML/KYC requirements are not met or concerns cannot be resolved.

Independent advice

Property auction documents should be reviewed with appropriately qualified legal, financial, tax and surveying advisers before any binding decision is made.

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