Compliance documents for a controlled UK property auction service.
Structured legal notices covering bidder terms, buyer information, identity checks, privacy, cookies, complaints and auction-service disclaimers.
Auction policies and notices
Auction Terms & Conditions
The auction rules governing registration, bidding, legal-pack acknowledgement, completion obligations, payment requirements and default remedies.
Registered bidders, sellers and successful buyers.Open document →Buyer Information Pack
The lot-level buyer information pack explains bidding obligations, due-diligence responsibilities, documents to review and post-auction next steps.
Prospective bidders and successful buyers.Open document →Seller Information
Seller obligations for valuation, authority evidence, property information, media, legal-pack preparation, reserve approval and completion handover.
Sellers, authorised representatives, agents and seller solicitors.Open document →Auction Rules
Operational rules for online bidding, countdowns, fair-bidding extensions, reserve indicators, bid audit records and winner confirmation.
Registered bidders and sellers.Open document →Legal Pack Guide
A due-diligence guide to the documents buyers, sellers and solicitors should expect in a UK property auction legal pack.
Bidders, sellers, solicitors and professional advisers.Open document →AML/KYC Policy
The identity, ownership, source-of-funds and risk-screening checks used to protect sellers, buyers and auction integrity.
Buyers, sellers, companies, representatives and beneficial owners.Open document →Privacy Policy
How Letterbox Auctions processes personal data for property auctions, account journeys, compliance checks, document access, bidding records and customer support.
Visitors, buyers, sellers, agents, solicitors and registered account holders.Open document →Cookie Policy
How cookies and similar technologies support secure accounts, bidding sessions, preferences, analytics and performance monitoring.
All website visitors and registered users.Open document →Data Retention Schedule
How long key auction, account, KYC, payment and audit records are expected to be retained before deletion or anonymisation.
Customers, admins, compliance reviewers and professional advisers.Open document →GDPR Rights Request Process
How subject access, rectification, erasure, restriction, objection, portability and consent withdrawal requests are handled.
Customers, admins and privacy/compliance reviewers.Open document →DPIA Summary
A Data Protection Impact Assessment summary for identity, auction, bidding, payment and compliance processing.
Business owner, compliance reviewers, solicitors and data-protection advisers.Open document →Processor Register
The providers that may process personal data for hosting, security, email, payments, KYC, analytics and backups.
Business owner, compliance reviewers and procurement/legal advisers.Open document →Data Breach Response Runbook
How suspected personal-data incidents are contained, assessed, notified and recorded.
Admins, business owner, support and technical responders.Open document →Security and Access Controls
Cloudflare, MFA, origin firewall, secret rotation and deployment separation controls required for production readiness.
Business owner, technical admins and infrastructure providers.Open document →Complaints Procedure
How concerns are submitted, acknowledged, investigated and escalated through a documented complaint process.
Customers, bidders, sellers, agents and professional representatives.Open document →Disclaimers
Important limitations about property particulars, platform availability, images, measurements, advice and due diligence.
All website visitors, bidders and sellers.Open document →Built around compliance, auction confidence and documented buyer and seller journeys.
Identity checks, legal-pack acknowledgement and terms acceptance support protected bidding.
Bids, acknowledgements, payment workflow status and compliance decisions are recorded.
Buyers and sellers can find the notices, rules and due-diligence documents that apply to each auction stage.
Winner confirmation, payment instructions, solicitor details and completion timetable are set out after the auction.