How to Complain
Send your complaint with your name, contact details, property reference, summary of the issue and supporting documents. Complaints should be clear and factual so they can be investigated properly.
Legal Centre
Complaints Procedure
How concerns are submitted, acknowledged, investigated and escalated through a documented complaint process.
Acknowledgement
We aim to acknowledge complaints within 3 working days and confirm the person or team responsible for reviewing the matter.
Timescales
We aim to investigate promptly and provide a written response as soon as reasonably practicable. Complex matters may require more time.
Review and Escalation
If you disagree with the response, request an internal review and explain what remains unresolved. Any applicable external redress route will be set out in the final response where relevant.
Independent advice
Property auction documents should be reviewed with appropriately qualified legal, financial, tax and surveying advisers before any binding decision is made.